Diamond Concierge Process

Ada Diamonds made-to-order jewelry is inspired by and tailored to our clients exacting standards and taste. Ada Diamonds offers two broad categories of jewelry: signature designs from our collections and bespoke created designs. The Ada Design and Concierge Teams work side by side to craft a one-of-a-kind creation. 

Upon receipt of an inquiry about a custom design, Ada's Diamond Concierge Team will contact you to set up an initial consultation via email, phone, or video chat (your choice) to understand exactly what you have in mind. Members of our Diamond Concierge Team are here to serve you. They will not push you towards poor quality stones, nor will they pressure you outside of your budget. 

We pride ourselves on offering a sophisticated design process that offers seamless support, fabulous designers, and state-of-the-art technology to bring your vision to life. We treat our clients as such; not as anonymous customers, but as clients for whom we are providing not just fine jewelry, but also impeccable service.

Our cornerstone is providing a simplified, one-stop shopping experience combining the client-level service of a private jeweler with the ease, transparency, and 21st century technology of an online retailer. We take great pride and joy in delivering beautiful bespoke fine jewelry without compromise. We work hard to earn your business, and look forward to doing so!

Five Steps to Brighten Your World


1. Consultation with an Ada Concierge

After you fill out an inquiry form about a custom design or collection piece, an Ada Diamond Concierge will respond to you within 2 business days to schedule a consultation. Though video or phone call is preferred for this first consultation, you will also have the option of email exchange instead.

Ada's Diamond Concierges are knowledgeable and passionate about their work. Your concierge will be able to answer any questions you have about diamonds, colored diamonds, lab grown diamonds, jewelry, design trends, and our production process. For inquiries about our collection pieces, your concierge will discuss what diamonds are available for the design and minor customization options. For custom designs and all bridal orders your concierge will send you an initial selection of 4-6 diamonds with pricing for your consideration.

Education is an integral part of the Ada purchasing process. If you are new to diamond jewelry, your Concierge will gladly educate you and patiently assist you through the process.  



Ada’s Jewelry Design Team will then produce and share one or more basic renderings of designs for you. These renderings are easily and quickly exported out of 3D printing software and may show extended prongs, gaps, or heavy metal. Once these pieces go into fabrication, the prongs are bent, the diamonds set, and the metal polished by hand.

Your Ada Concierge will collect and share your feedback with the Design team and we will iterate on the design until you are completely satisfied. After the design is finalized, you will receive photorealistic renderings. These renderings, like the ones seen on our web site, take several hours or even days to produce, so they are sent at the very end of the design process.

If you like, we can 3D print and ship you a model of your design at no cost to you. The 3D printed model gives you the chance to 'touch and feel' the design before committing to cast the design in platinum or gold. This is optional.

All of Ada's bridal orders are fully bespoke and made to order, including our solitaire settings, allowing full customization.


3. Final Diamond Selection and Design Approval

While we are finalizing the design, you will make a final selection of the best diamond(s) that fit within your budget.

With your design and budget in mind, the Ada Diamonds Team will share several diamonds from our inventory. Upon selection of a stone, your Concierge will share high-resolution video and image files with you to review. We guarantee that your concierge is unbiased in their support to help you choose the best diamond(s) for you, and will guide you to make an investment that right for your budget.  

Your Diamond Concierge will then reserve the diamonds for 24 hours and send you a final quote that will include an anticipated delivery time.

4. Jewelry Production


Upon receipt of a deposit, we begin production. Ada will share updates and photographs with you throughout production. When jewelry is complete, we will share photos and videos of the piece(s) to use as you see fit.

Ada's custom pieces take 4-6 weeks to produce after final diamond selection (and 2-3 weeks after final design approval).  Ada's Daily Collection and solitaire rings from the Bridal Collection take 1-2 weeks for production.  Pieces from our Ada, Signature, and Bridal Collections typically take 3-5 weeks for production and delivery. 



5. Packaging and delivery

Ada will package your jewelry in our signature jewelry boxes. For surprises and proposals, you may have the choice of a smaller box for easy concealing or a larger box to display multiple designs.

Ada will ship the jewelry overnight to a location of your choosing. If the jewelry is a surprise, Ada will gladly work with you to ship your gift to a work address, or have the package held at a local Fedex location for you to pick up.

Due to the high price point of our jewelry, your concierge may require additional identification information or address verification before shipping, to avoid fraudulent purchases. 


Superlative materials for your work of art

Superlative art is made from superlative materials, and fine diamond jewelry is no exception. Ada Diamonds is proud to offer exceptional quality diamonds in a multitude of colors, shapes, and sizes as well as very high-quality metals to bring your vision to life. Ada's jewelry can be cast in platinum, white gold, yellow gold, rose gold, and black rhodium gold.

Available Diamond Colors



Satisfaction guaranteed

We fully expect you to be 100% satisfied with your Ada Jewelry. If for any reason you are not happy with your purchase, we offer a 100% money-back guarantee, no questions asked, for 30 days.