PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | WARRANTYTRADE IN POLICY | TERMS OF SERVICE

Shipping Policy

TIME TO SHIP

Most Delicate Collection and Ready-to-Ship orders ship within 1-2 business days of placing your order. A Diamond Concierge will contact you within 24 hours if your order requires more time to ship. Most Strong Collection orders ship in 1-2 weeks of placing your order. 

Purchases of loose diamonds are ready to ship in 1-3 business days. A Diamond Concierge will contact you within 24 hours if your order requires more time to ship. 

Bespoke pieces, including bridal pieces, are ready to ship within 2-3 weeks from final design approval, depending on the complexity of the piece. Most designs are approved within 1-2 weeks from date of deposit placement. Your Diamond Concierge will notify you if your piece requires additional fabrication time. 

DOMESTIC SHIPPING

Within the United States, Ada Diamonds offers complimentary, fully-insured two-day shipping with Fedex for pieces up to $15,000 USD in value, and pieces over $15,000 USD are sent complimentary via fully-insured Fedex Priority Overnight when sent to a business or held for pick up at a Fedex Office location. Shipments sent to a residence carry a $50 USD non-refundable fee. Shipments up to $15,000 USD in value may be upgraded to Fedex Priority for $50 USD.

All shipments require signature upon delivery and may not be left unattended at a residence or business location. It is strongly recommended to have a package sent to a business or Fedex Office location for pick up. It is strongly discouraged to send a shipment to a residence, even a building with a doorman. Unclaimed packages, packages returned to Ada, or packages that must be re-routed to a new address due to client error carry a $40 USD re-shipping fee. If a shipping address is different from the billing address, additional documentation may be required. Ada Diamonds does not deliver to UPS stores.

For pieces with a value above $100,000 USD, armored delivery may be required through Brinks or Malca Amit. Signature is required upon delivery. 

Shipments are fully insured while shipments are in transit and up until the point of signature, at which point liability for loss or theft is transferred to the customer. Ada Diamonds encourages clients to insure fine jewelry using personal jewelry insurance. Ada Diamonds does not guarantee next day or two-day delivery due to Fedex and weather delays. We recommend allowing for two additional business days for time sensitive shipments. A valid phone number is required for all shipments.

Please note that some US territories are considered International destinations for shipping purposes. 

MILITARY SHIPPING

Ada Diamonds will ship any order under $100,000 to an APO, FPO, or DPO address. We ship all APO/FPO orders via USPS Express Mail. For security purposes, USPS will not show a delivery scan or in transit scans for packages sent to these addresses. Most shipments to APO, FPO, or DPO addresses will usually arrive within 7-13 business days. Certain orders however, may take up to 20 business days for delivery. Orders sent to APO, FPO, or DPO addresses are not subject to foreign import fees.

INTERNATIONAL SHIPPING

International recipients are responsible for paying all customs duties and import fees. Ada Diamonds is not able to provide estimates or quotations of international import fees. 

Ada Diamonds is happy to offer International Priority (~two days) Fedex shipping to the following International destinations for $50 USD: 

For those countries not listed, armored delivery may be available for jewelry purchases of $25,000 or more. Please inquire with an Ada Concierge for more information. 

Ready to begin your bespoke piece? Schedule a consultation with an Ada Diamonds Concierge today!