Diamond Concierge Process: Why Bespoke Matters
Ada's specialty is bespoke jewelry. Bespoke means made-to-order, made for you, one-of-a-kind, and truly unique. Bespoke means client satisfaction, that you will get exactly what you want, every time. Whether you'd prefer to create directly from your imagination or personalize one of over 200 designs in our Collections, your Concierge is ready to assist you in making your dream piece come to life.
Upon receipt of an inquiry about a custom design, Ada's Diamond Concierge Team will contact you to set up an initial consultation via email, phone, or video chat (your choice) to understand exactly what you have in mind.
We pride ourselves on offering a sophisticated design process that offers seamless support, fabulous designers, and state-of-the-art technology to bring your vision to life. We treat our clients as such; not as anonymous customers, but as clients for whom we are providing not just fine jewelry, but also impeccable service.
Our cornerstone is providing a simplified, one-stop shopping experience combining the client-level service of a private jeweler with the ease, transparency, and 21st century technology of an online retailer. We take great pride and joy in delivering beautiful bespoke fine jewelry without compromise. We work hard to earn your business, and look forward to doing so!
All of Ada's bridal orders, even solitaires, are fully custom and made-to-order. Further, all of Ada's jewelry is cast and hand-set in the United States by award-winning fabricators. As such, we kindly ask our clients to respect our bridal jewelry order minimum of $3,500 USD prior to scheduling a consultation. A Concierge would be happy to assist you with a loose diamond order below that minimum.
Five Steps to Brighten Your World
1. Consultation with an Ada Concierge
After you fill out an inquiry form about a custom design or collection piece, an Ada Diamond Concierge will respond to you within 2 business days to schedule a consultation. Though video or phone call is preferred for this first consultation, you will also have the option of email exchange instead.
Ada's Diamond Concierges are knowledgeable and passionate about their work. Your concierge will be able to answer any questions you have about diamonds, colored diamonds, lab grown diamonds, jewelry, design trends, and our production process.
Your Concierge will discuss what diamonds and customization options are available for the design you have chosen. For fully custom designs, your Ada Concierge will provide a price quote.
Ada's bridal pieces are quoted with two separate prices: cost of a main center stone (if applicable) and the cost of the setting. There are no additional design or service fees.
2. Diamond Selection
With your design and budget in mind, your Ada Concierge will carefully curate 4-6 diamonds from our inventory. Ada has a commitment to quality and works only with eye clean, H+ color diamonds chosen for maximum light performance and brilliance.
Upon selection of a stone, your Concierge will share high-resolution video and image files with you to review. We guarantee that your concierge is unbiased in their support to help you choose the best diamond(s) for you, and will guide you to make an investment that is right for your budget.
Your Diamond Concierge is able to reserve a stone for 72 hours complimentary. In order to move forward with the custom design process or hold the stone for longer, a deposit is required.
3. ITERATION OF YOUR DESIGN
Our design team will then work with you to make your vision come to life. The bespoke nature of our process is designed to be fully transparent and as immersive and involved as our clients would like to be.
You will receive screen shots and basic renderings of your design. These renderings are easily and quickly exported out of 3D printing software and may show extended prongs, gaps, or heavy metal. Once these pieces go into fabrication, the prongs are bent, the diamonds set, and the metal polished by hand.
Your Ada Concierge will collect and share your feedback with the Design team and we will iterate on the design until you are completely satisfied. After the design is finalized, you will receive photorealistic renderings. These renderings, like the ones seen on our web site, take several hours or even days to produce, so they are sent at the very end of the design process.
Prior to casting, you may receive an optional video of your 3D printed wax mold which is used to create your jewelry.
4. Jewelry Production
All of Ada's jewelry is cast and hand-set in the United States. This ensures the highest quality fabrication and reduce's Ada's carbon footprint.
Ada's custom pieces take 4-6 weeks to produce after final diamond selection (and 2-3 weeks after final design approval). Ada's pieces from The Classics Collection and some solitaire rings from the Bridal Collection take as little as 1-2 weeks for production. Pieces from our Signature High Jewelry Collection may require additional time.
When jewelry is complete, we will share photos and videos of the piece(s) to use as you see fit. Enjoy!
5. Packaging and delivery
Ada will package your jewelry in our signature jewelry boxes. For surprises and proposals, you may have the choice of a smaller box for easy concealing or a larger box to display multiple designs.
Ada will ship the jewelry overnight to a location of your choosing. If the jewelry is a surprise, Ada will gladly work with you to ship your gift to a work address, or have the package held at a local Fedex location for you to pick up.
Due to the high price point of our jewelry, your concierge may require additional identification information or address verification before shipping, to avoid fraudulent purchases.
Superlative materials for your work of art
Superlative art is made from superlative materials, and fine diamond jewelry is no exception. Ada Diamonds is proud to offer exceptional quality diamonds in a multitude of colors, shapes, and sizes as well as very high-quality metals to bring your vision to life. Ada's jewelry can be cast in platinum, white gold, yellow gold, rose gold, and black rhodium gold.
Available Diamond Colors
AVAILABLE DIAMOND SHAPES
We fully expect you to be 100% satisfied with your Ada Jewelry. If for any reason you are not happy with your purchase, we offer a 100% money-back guarantee, no questions asked, for 30 days.
Please refer to Ada's full Terms for more information.