Diamond Concierge Process

Ada Diamonds made-to-order jewelry is inspired by and tailored to our clients exacting standards and taste. Ada Diamonds offers two broad categories of jewelry: signature designs from our collections and bespoke created designs. The Ada Design and Concierge Teams work side by side to craft a one-of-a-kind creation. 

Upon receipt of an inquiry about a custom design, Ada's Diamond Concierge Team will contact you to set up an initial consultation via email, phone, or video chat (your choice) to understand exactly what you have in mind. Members of our Diamond Concierge Team are here to serve you. They will not push you towards poor quality stones, nor will they pressure you outside of your budget. 

We pride ourselves on offering a sophisticated design process that offers seamless support, fabulous designers, and state-of-the-art technology to bring your vision to life. We treat our clients as such; not as anonymous customers, but as clients for whom we are providing not just fine jewelry, but also impeccable service.

Our cornerstone is providing a simplified, one-stop shopping experience combining the client-level service of a private jeweler with the ease, transparency, and 21st century technology of an online retailer. We take great pride and joy in delivering beautiful bespoke fine jewelry without compromise. We work hard to earn your business, and look forward to doing so!


Five Steps to Brighten Your World

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1. Consultation with an Ada Concierge

After you fill out an inquiry form about a custom design or collection piece, an Ada Diamond Concierge will respond to you within 2 business days to schedule a consultation. Though video or phone call is preferred for this first consultation, you will also have the option of email exchange instead.

Ada's Diamond Concierges are knowledgeable and passionate about their work. Your concierge will be able to answer any questions you have about diamonds, colored diamonds, lab grown diamonds, jewelry, design trends, and our production process. For inquiries about our collection pieces, your concierge will discuss what diamonds are available for the design and minor customization options. For custom designs and all bridal orders your concierge will send you an initial selection of 4-6 diamonds with pricing for your consideration.

Education is an integral part of the Ada purchasing process. If you are new to diamond jewelry, your Concierge will gladly educate you and patiently assist you through the process.  


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2. ITERATION AND Prototyping OF YOUR DESIGN

Ada’s Jewelry Design Team will then produce and share one or more basic renderings of designs for you. These renderings are easily and quickly exported out of 3D printing software and may show extended prongs, gaps, or heavy metal. Once these pieces go into fabrication, the prongs are bent, the diamonds set, and the metal polished by hand.

Your Ada Concierge will collect and share your feedback with the Design team and we will iterate on the design until you are completely satisfied. After the design is finalized, you will receive photorealistic renderings. These renderings, like the ones seen on our web site, take several hours or even days to produce, so they are sent at the very end of the design process.

If you like, we can 3D print and ship you a model of your design at no cost to you. The 3D printed model gives you the chance to 'touch and feel' the design before committing to cast the design in platinum or gold. This is optional.

All of Ada's bridal orders are fully bespoke and made to order, including our solitaire settings, allowing full customization.


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3. Final Diamond Selection and Design Approval

While we are finalizing the design, you will make a final selection of the best diamond(s) that fit within your budget.

With your design and budget in mind, the Ada Diamonds Team will share several diamonds from our inventory. Upon selection of a stone, your Concierge will share high-resolution video and image files with you to review. We guarantee that your concierge is unbiased in their support to help you choose the best diamond(s) for you, and will guide you to make an investment that right for your budget.  

Your Diamond Concierge will then reserve the diamonds for 24 hours and send you a final quote that will include an anticipated delivery time.


4. Jewelry Production

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Upon receipt of a deposit, we begin production. Ada will share updates and photographs with you throughout production. When jewelry is complete, we will share photos and videos of the piece(s) to use as you see fit.

Ada's custom pieces take 4-6 weeks to produce after final diamond selection (and 2-3 weeks after final design approval).  Ada's Daily Collection and solitaire rings from the Bridal Collection take 1-2 weeks for production.  Pieces from our Ada, Signature, and Bridal Collections typically take 3-5 weeks for production and delivery. 

 


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5. Packaging and delivery

Ada will package your jewelry in our signature jewelry boxes. For surprises and proposals, you may have the choice of a smaller box for easy concealing or a larger box to display multiple designs.

Ada will ship the jewelry overnight to a location of your choosing. If the jewelry is a surprise, Ada will gladly work with you to ship your gift to a work address, or have the package held at a local Fedex location for you to pick up.

Due to the high price point of our jewelry, your concierge may require additional identification information or address verification before shipping, to avoid fraudulent purchases. 

 


Superlative materials for your work of art

Superlative art is made from superlative materials, and fine diamond jewelry is no exception. Ada Diamonds is proud to offer exceptional quality diamonds in a multitude of colors, shapes, and sizes as well as very high-quality metals to bring your vision to life. Ada's jewelry can be cast in platinum, white gold, yellow gold, rose gold, and black rhodium gold.

Available Diamond Colors

AVAILABLE DIAMOND SHAPES


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Satisfaction guaranteed

We fully expect you to be 100% satisfied with your Ada Jewelry. If for any reason you are not happy with your purchase, we offer a 100% money-back guarantee, no questions asked, for 30 days.

Work with our design team to create compelling, sustainable pieces of jewelry for your most important loved ones and occasions. 

ANNIVERSARIES AND BIRTHDAYS

Celebrate love and your loved ones with Ada Diamonds. From her first pair of stud earrings to her 60th Wedding Anniversary, a gift of Ada Diamonds is a lifetime representation of the bond between you and your loved ones. 


ADDITIONS

Mark one of life's greatest achievements—parenthood—with the strength and beauty of an Ada Diamond. The Ada Diamond Additions collection features pieces that can be extended to accommodate additional gemstones, becoming more meaningful with each new addition to your family.


HOLIDAYS

Ada Diamonds are the best, brightest, and purest diamonds on earth. Start a new tradition of gifting lab-grown Ada Diamonds, and rest assured that your gift is not only beautiful, but is also contributing to a brighter, better world. Ada Diamonds donates 6% of pre-tax profits to causes that are the foundation of a better world, a gift that pays infinite dividends.


COMING OF AGE & Graduation

Create a meaningful gift to last a lifetime. Design an Ada Diamond jewelry piece for your next Bar or Bat Mitzvah, Sweet Sixteen, or Graduate. 

The purchase of diamond engagement ring is likely one of the most time-intensive and difficult purchases you'll ever make. It can be a challenge to know exactly what your loved one wants without ruining the surprise of an engagement.  

We will gladly set a diamond that you purchase from Ada into a temporary proposal setting so that you can surprise your loved one with a ready-to-wear solitaire engagement ring with the intent to build your dream ring together. The cost of the proposal setting can be applied to a new setting at any time in the future. Simply send back your ring for re-setting after finalizing your new design with our friendly concierge.

All of Ada's solitaires are fully bespoke and made to order, so should you decide to stick with your proposal setting forever, we'll make sure it's exactly what you want. If you'd like to modify one of our existing solitaires to meet your design preference, that's no problem. We're happy to help!

Pricing for solitaires is simple and straight forward: 14kt white, yellow, and rose gold are $650 USD; 18kt white and yellow gold is $750 USD; Platinum is $1,000 USD.

To ease with the purchase a diamond and proposal setting, we have partnered with Silicon Valley financier Affirm to offer you a flexible way of financing your purchase over time with no hidden fees. Buy loose diamonds for a proposal setting with Affirm and pay off your purchase in easy, fixed payments over 3, 6, or 12 months at rates from 10-30% APR. 

Ada offers proposal setting in four designs set in platinum, yellow gold, or white gold with any purchase of a diamond larger than one carat.  

Ada also offers something truly extraordinary as part of our Lavoisier Process: you can commission the cutting of two diamond gemstones from a single rough diamond. Ada will take these two bespoke diamonds, cut from the same cloth, and make complementary rings for you and your loved one that are forever be linked: separate rings but the same diamond.

 

 

Make your own art from our diamonds

There are a variety of reasons that you might want to purchase loose diamonds. You might have a custom designer that you've worked with for years. Perhaps you are looking to upgrade or replace a stone in your engagement ring.

Whatever your reasons, our Diamond Concierges are delighted to help you purchase fabulous lab-grown diamonds in sizes ranging from 0.01 to 10.00 carats, in an array of shapes, and in virtually every color in the rainbow. After you submit the contact information below, an Ada Concierge will filter through our inventory of thousands of diamonds and provide you with a curated list, to help you find the exact gemstone(s) that fits your fancy. Ada can even commission the growth, cutting, and polishing of loose diamonds to you exact specifications.

We often get asked "are lab grown diamonds less expensive than mined?" For the most part, the answer is yes! Ada Diamonds curates from a selection of nearly every lab grown diamond available in the world. That allows us to offer the best of the best, without compromise.

Much like mined diamonds, lab grown diamonds are priced based on their quality characteristics. For simplicity, Ada has broken down these quality levels into four categories: Premium, Recommended, Satisfactory, and Unexceptional (beneath Ada's standards). All of Ada's white diamonds are optimized for cut and brightness, will be eye clean (no visible inclusions to the naked eye), absent fluorescence, and of exceptional quality. If we wouldn't wear it, we won't recommend it.

If you're just curious about our pricing, please utilize these sample prices for a 1ct round brilliant colorless lab grown diamond

Premium ~ $7,500-$9,500 USD

Recommended ~$5,000-$6,000 USD

Satisfactory ~$4,000 USD

Unexceptional beneath Ada's standards

Examples of loose 1.0ct round brilliants in various quality levels

To put your mind at ease, we offer a no questions asked full return policy for 30 days. If you don't love the diamond(s) that you receive from Ada, simply return them for a full refund. It is worth noting, however, that nearly all of our clients who inquire about loose diamonds end up setting the stone in a stunning, bespoke piece of bridal or fashion jewelry.