PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | TRADE IN POLICY | TERMS OF SERVICE

Payment Terms

ACCEPTED FORMS OF PAYMENT

Ada Diamonds, Inc. accepts ACH bank transfers & wires, credit cards (Visa, Mastercard, American Express, and Discover), Bitcoin, and financing via Affirm. Ada Diamonds does not accept personal checks, even checks mailed directly from a customer's bank. For in-person sales at our Sunnyvale or San Francisco locations, or at an Ada Diamonds' trunk show, cash is also accepted. 

Some transactions may require ACH transfer or wire as the only form of payment. You may be asked to provide additional identification for fraud prevention. Ada Diamonds, Inc. reserves the right to reject a transaction for any reason, including but not limited to fraud risk, insufficient funds, or suspicious activity. 

DEPOSITS

Prior to the creation of a bespoke piece of jewelry, or in order to reserve a diamond for more than 72 hours, you will be required to place a non-refundable deposit on a loose stone. This deposit is designed to show your seriousness for completion of a bespoke piece with an Ada Concierge. 

Prior to the start of creating a bespoke piece, you will receive a cost estimate, which may require your signed approval. 

A larger deposit, up to the full cost of the stone, is required to begin the Lavoisier Process or any commissioning of a diamond. 

FULL PAYMENT

Shipments of loose diamonds, Ready to Ship items (including the Delicate Collection), and Strong Collection rings require full payment upon placing an order.

Prior to the shipment or delivery of a bespoke piece of jewelry, full payment on the remaining balance of an invoice is required. 

CURRENCY

All prices quoted through the Concierge process, on Ada Diamonds' web site, at the Sunnyvale or San Francisco locations, or at any trunk show are in USD unless otherwise noted. Ada Diamonds is not responsible for changes in foreign exchange rates and will only charge clients in USD. 

SALES TAX

All purchases delivered in or shipped to California addresses are subject to California sales tax at a rate of 8.75%. Ada Diamonds does not charge any sales tax rate for purchases delivered outside of California. 

Ready to begin your bespoke piece? Schedule a consultation with an Ada Diamonds Concierge today!