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PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | TRADE IN POLICY | TERMS OF SERVICE

Payment Terms

ACCEPTED FORMS OF PAYMENT

Ada Diamonds, Inc. accepts ACH bank transfers & wires, credit cards (Visa, Mastercard, American Express, and Discover), Bitcoin, and financing via Affirm. Ada Diamonds does not accept personal checks, even checks mailed directly from a customer's bank. For in-person sales at our Sunnyvale or San Francisco locations, or at an Ada Diamonds' trunk show, cash is also accepted. 

Some transactions may require ACH transfer or wire as the only form of payment. You may be asked to provide additional identification for fraud prevention. Ada Diamonds, Inc. reserves the right to reject a transaction for any reason, including but not limited to fraud risk, insufficient funds, or suspicious activity. 

DEPOSITS

Prior to the creation of a bespoke piece of jewelry, or in order to reserve a diamond for more than 72 hours, you will be required to place a non-refundable deposit on a loose stone. This deposit is designed to show your seriousness for completion of a bespoke piece with an Ada Concierge. 

Prior to the start of creating a bespoke piece, you will receive a cost estimate, which may require your signed approval. 

A larger deposit, up to the full cost of the stone, is required to begin the Lavoisier Process or any commissioning of a diamond. 

FULL PAYMENT

Shipments of loose diamonds, Ready to Ship items (including the Delicate Collection), and Strong Collection rings require full payment upon placing an order.

Prior to the shipment or delivery of a bespoke piece of jewelry, full payment on the remaining balance of an invoice is required. 

CURRENCY

All prices quoted through the Concierge process, on Ada Diamonds' web site, at the Sunnyvale or San Francisco locations, or at any trunk show are in USD unless otherwise noted. Ada Diamonds is not responsible for changes in foreign exchange rates and will only charge clients in USD. 

SALES TAX

All purchases delivered in or shipped to California addresses are subject to California sales tax at a rate of 8.75%. Ada Diamonds does not charge any sales tax rate for purchases delivered outside of California. 

Ready to begin your bespoke piece? Schedule a consultation with an Ada Diamonds Concierge today!

 

PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | TRADE IN POLICY | TERMS OF SERVICE

Shipping Policy

TIME TO SHIP

Most Delicate Collection and Ready-to-Ship orders ship within 1-2 business days of placing your order. A Diamond Concierge will contact you within 24 hours if your order requires more time to ship. Most Strong Collection orders ship in 1-2 weeks of placing your order. 

Purchases of loose diamonds are ready to ship in 1-3 business days. A Diamond Concierge will contact you within 24 hours if your order requires more time to ship. 

Bespoke pieces, including bridal pieces, are ready to ship within 1-4 weeks from final design approval, depending on the complexity of the piece. Most designs are approved within 1-2 weeks. Your Diamond Concierge will notify you if your piece requires additional fabrication time. 

DOMESTIC SHIPPING

Within the United States, Ada Diamonds offers complimentary, fully insured two-day shipping with Fedex for pieces up to $15,000 in value. Pieces over $15,000 are sent via complimentary, fully insured Priority Overnight with Fedex. For Ada's Ready to Ship, Strong Collection, and Delicate Collection, overnight shipping may be purchased for $15. 

All shipments require signature upon delivery and may not be left unattended at a residence or business location. Packages can be held at a Fedex Office location for pick up at no additional charge. Unclaimed packages that are returned to Ada carry a $25 re-shipping fee. If a shipping address is different from the billing address, additional documentation may be required.

For pieces with a value above $100,000, armored delivery may be required through Brinks or Malca Amit. Signature is required upon delivery. 

Shipments are fully insured while shipments are in transit and up until the point of signature, at which point liability for loss or theft is transferred to the customer. Ada Diamonds encourages clients to insure fine jewelry using personal jewelry insurance. 

Please note that some US territories are considered International destinations for shipping purposes. 

MILITARY SHIPPING

Ada Diamonds will ship any order under $100,000 to an APO, FPO, or DPO address. We ship all APO/FPO orders via USPS Express Mail. For security purposes, USPS will not show a delivery scan or in transit scans for packages sent to these addresses. Most shipments to APO, FPO, or DPO addresses will usually arrive within 7-13 business days. Certain orders however, may take up to 20 business days for delivery. Orders sent to APO, FPO, or DPO addresses are not subject to foreign import fees.

INTERNATIONAL SHIPPING

International recipients are responsible for paying all customs duties and import fees. Ada Diamonds is not able to provide estimates or quotations of international import fees. 

Ada Diamonds is happy to offer International Priority (~two days) Fedex shipping to the following International destinations for $35: 

For those countries not listed, armored delivery may be available for jewelry purchases of $25,000 or more. Please inquire with an Ada Concierge for more information. 

Ready to begin your bespoke piece? Schedule a consultation with an Ada Diamonds Concierge today!

PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | TRADE IN POLICY | TERMS OF SERVICE

Return Policy

Your Diamond Concierge will go above and beyond to ensure you are fully satisfied with your purchase. Should you be unhappy for any reason, Ada Diamonds is proud to honor a full 30-day return and refund policy. To initiate a return, submit a Customer Service Inquiry within 30 days of receipt of Ada merchandise. Customers in the United States will receive a fully insured return label for Fedex, UPS, or USPS. Customer will be responsible for double-boxing returned merchandise and dropping off said merchandise at a Fedex, UPS, or USPS location with receipt. Merchandise may be returned in person at the Sunnyvale or San Francisco locations. International clients are responsible for paying for and fully insuring return shipments.

Finished jewelry must be returned in like new condition with original grading certificates, if applicable. Loose diamonds must be returned with the original grading certificate and in their original condition. Ada Diamonds will check to ensure both loose diamonds and set diamonds match their corresponding grading certificates. Once your return is received and confirmed, you will receive a full refund. 

Any commissioned diamonds, including Ada's signature Lavoiser Diamonds, are not eligible for return. 

Ada Diamonds reserves the right to revoke a 30-day return policy for any order with which pre-payment prior notice has been given to a client. For example, if a client wishes to purchase a lab grown diamond outside of the quality levels approved by Ada Diamonds, Ada Diamonds reserves the right to revoke the return policy, so long as this notice has been given prior to a client paying any part of an invoice or deposit. 

PROPOSAL SETTINGS

Solitaire engagement rings, as noted by a Diamond Concierge, are eligible for Ada's Proposal Setting policy. Proposal Settings may be returned within 18 months of purchase for re-setting by Ada Diamonds. The entire cost of the original setting may be applied toward the purchase of a new setting. 

RE-SIZING

From time to time, an engagement or wedding ring purchased from Ada may need to be re-sized. SF bay area residents are welcome to drop off a ring for re-sizing at either the Sunnyvale or San Francisco at no charge. For those outside of the SF bay area, a re-sizing fee of $50 will be required, which covers fully-insured shipping both ways.

Strong Collection rings must be returned for re-sizing within 30 days of receipt. Eternity bands, and those rings for which a Concierge has provided pre-payment notice of inability to re-size, are ineligible for complimentary re-sizing and will face a re-setting fee. 

Ready to begin your bespoke piece? Schedule a consultation with an Ada Diamonds Concierge today!

PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | TRADE IN POLICY | TERMS OF SERVICE

Lifetime Guarantee

Ada's diamonds are the hardest substance on earth — ten times harder than a Sapphire or Ruby. A 10 out of 10 on the Mohs hardness scale, Ada diamonds are extraordinarily resistant to heat, chemicals, and scratching. Furthermore, lab grown diamonds are less likely to chip than mined diamonds since they have less strain, defects, and impurities in their crystal structure.

Because of their quality, we guarantee that diamonds purchased from Ada will not fade, cloud, change color, or lose their brilliance in your lifetime.  If, at any time, your Ada diamond loses its optical quality after purchase, your diamond will be eligible for trade-in for a diamond of comparable size and quality. 

CLEANING AND MAINTENANCE

SF Bay Area residents are welcome to drop off Ada Diamonds jewelry for cleaning and polishing at our Sunnyvale or San Francisco locations. Same day service may be available. Re-plating of rhodium carries a $50 service fee and is recommended every few years for 14kt and 18kt white gold jewelry. 

For those outside of the bay area, Ada offers cleaning and polishing for $50 and re-plating for $100. These fees cover the cost of fully insured shipping both ways. 

Lifetime Trade-In

Ada Diamonds is proud to offer a lifetime diamond upgrade program on all IGI, EGL, GCAL, and GIA graded diamonds previously purchased from Ada Diamonds. 

  • You will receive credit equal to 100% of the original price toward the purchase of a new diamond.
  • The price of your new diamond must be at least 1.5x the price of your original diamond.
  • Your diamond must be in its original condition with the original diamond grading report.
  • Lifetime trade-in does not apply to the cost of the setting. Settings may be traded in for credit towards a new setting. You will receive an estimate trade-in value from a Diamond Concierge upon request. 

To begin the trade-in process, please submit a Customer Service Inquiry

 

PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | TRADE IN POLICY | TERMS OF SERVICE

Terms of Service & Privacy Policy

This agreement (hereinafter, the "Agreement") between Ada Diamonds, Inc. (hereinafter Ada "us" or "we") and you sets forth the terms and conditions which govern your use of any of the Ada or Ada sponsored websites (hereinafter, the "Sites") and/or the services (hereinafter, the "Services") thereon which are provided by Ada.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING ANY OF THE SITES AND/OR SERVICES. BY ACCESSING OR USING THE SITES AND/OR SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITES OR SERVICES AND SHOULD IMMEDIATELY CEASE SUCH USE. ADA MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON NOTICE, WHICH MAY BE ACCOMPLISHED BY POSTING THE MODIFIED AGREEMENT ON THE SITE OR VIA EMAIL. YOUR USE OF ANY OF THE SITES AND/OR SERVICES FOLLOWING SUCH NOTICE SHALL BE DEEMED YOUR ACCEPTANCE OF SUCH CHANGES. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE AND/OR THE SERVICES SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT. IF WE REQUEST, YOU IRREVOCABLY AGREE TO SIGN A NON-ELECTRONIC VERSION OF THIS AGREEMENT.

Prohibited Activities

In connection with your use of the Sites and/or the Services, you acknowledge and agree that you will not:

a. copy, reverse engineer, reverse assemble, otherwise attempt to discover the source code, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained through the Sites or the Services;

b. access the Sites or Services by any means other than through the standard industry-accepted or Ada-provided interfaces;

c. transmit any message, information, data, text, software or image, or other content that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable which may invade another's right of privacy or publicity;

d. impersonate any person or entity, including without limitation, an Ada official, forum leader, chat room monitor, guide or host, or falsely state or otherwise misrepresent your affiliation with such a person or entity;

e. post or transmit any material that contains a virus or corrupted data;

f. delete any author attributions, legal notices or proprietary designations or labels that you upload to any communication feature;

g. use of any Site or Service's communications features in a manner that adversely affects the availability of its resources to other users (e.g., excessive shouting, use of all caps, or flooding continuous postings of repetitive text);

h. post or transmit any unsolicited advertising, promotional materials, "junk mail", "spam," "chain letters," "pyramid schemes" or any other form of solicitation or any non-resume information such as opinions or notices, commercial or otherwise;

i. violate any applicable local, state, national or international law;

j. upload or transmit any material that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

k. delete or revise any material posted by any other person or entity;

l. manipulate or otherwise display the Sites and/or the Services by using framing or similar navigational technology;

m. register, subscribe, attempt to register, attempt to subscribe, unsubscribe, or attempt to unsubscribe, any party for any Ada product or Service if you are not expressly authorized by such party to do so; or

Billing and Transaction Policies

Certain products or Services may be offered for sale on the Site. In the event you wish to purchase any of these products, you will be asked by Ada or an authorized third party to supply certain information, including without limitation, your full name, address, telephone number and credit card or bank information. You agree to provide Ada or such third party with the foregoing information as well as any other mandatory information that is accurate, complete and current, and to comply with the terms and conditions of any agreement that you may enter into governing your purchase of the product or Service. You shall be responsible for all charges incurred through your account as well as for paying any applicable taxes.

Disclaimer Regarding Links

The links on the Site and/or Services will let you leave the particular Site or Service you are accessing in order to access a linked site (the "Linked Sites"). Ada provides these links as a convenience, but we neither control nor endorse these Linked Sites, nor has Ada reviewed or approved the content which appears on the Linked Sites. Ada is not responsible for the legality, accuracy or inappropriate nature of any content, advertising, products or other materials on or available from any Linked Sites. You acknowledge and agree that Ada shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any of the links, content, goods or services available on or through the Linked Sites.

Disclosure

All gemstones offered by Ada are proudly grown in a laboratory and are not of natural, mined origin.

Dealings with Third Parties

Your participation, correspondence or business dealings with any third party found on or through our Sites and Services, regarding payment and delivery of specific goods and services, and any other terms, conditions, representations or warranties associated with such dealings, are solely between you and such third party. You agree that Ada shall not be responsible or liable for any loss, damage, or other matters of any sort incurred as the result of such dealings.

Proprietary Rights

You acknowledge and agree that the Site and Services contain proprietary and confidential information that is protected by applicable intellectual property and other laws, and are the sole property of Ada or its licensors. You further acknowledge and agree that any content contained in advertisements or information presented to you through advertisers concerning Ada or otherwise is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

By sending or transmitting to us creative suggestions, ideas, notes, concepts, information, or other materials (collectively, "Submission Materials") or by posting such Submission Materials on the Sites, you hereby grant to us and our designees a worldwide, non-exclusive, sublicensable (through multiple tiers), assignable, royalty-free, perpetual, irrevocable right to use, reproduce, distribute (through multiple tiers), create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import such Submission Materials in any media now known or hereafter devised, for any purpose whatsoever, commercial or otherwise, without compensation to you, the provider of the Submission Materials. The foregoing license to Ada shall be fully paid-up and royalty free. In addition, under no circumstances shall Ada have any obligation whatsoever to pay a fee to any subscriber or user in connection with the Submission Materials upon the occurrence of a transfer of all or any portion of Ada business through a merger, sale or transfer of all or substantially all of the assets of Ada, nor shall the sale of advertising on any of the Sites give rise to any obligation to pay a fee to Subscribers. None of the Submission Materials disclosed or posted via message boards, chats or other public forums shall be subject to any obligation, whether of confidentiality, attribution, or otherwise, on Ada's part and we shall not be liable for any use or disclosure of any such Submission Materials.

Termination

This Agreement shall remain effective until terminated in accordance with its own terms and conditions. You agree that Ada, in its sole discretion, may terminate your password, account (in whole or in part), or use of the Site or Services, and remove and discard any content within the Site, at any time and for any reason. You agree that any actions taken under this Section 19 may be effective without prior notice to you. In the event of termination, however, those Sections in this Agreement which provide for continuing obligations on your part shall survive indefinitely.

Indemnification

You agree to indemnify, defend, and hold Ada and its subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, employees, and representatives harmless from and against any and all claims, damages, losses, costs or expenses (including reasonable attorneys' fees and disbursements) which arise directly or indirectly out of or from (i) your breach of this Agreement, (ii) any allegation that any materials that you submit to Ada or post on any forums (e.g., message boards, chat rooms) infringe or otherwise violate the copyright, trade secret, trademark or other intellectual property rights of a third party, and (iii) your access or use of the Site and/or the Services. This Section 17 shall survive in the event this Agreement is terminated for any reason.

Trademark

Ada Diamonds is a registered trademark of company Ada Diamonds, Inc.

Copyright Policy

The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under the U.S. copyright law. If you believe in good faith that materials hosted by Ada infringe your copyright, you, or your agent may send to Ada a notice requesting that the material be removed or access to it be blocked. Any notification by a copyright owner or a person authorized to act on its behalf that fails to comply with requirements of the DMCA shall not be considered sufficient notice and shall not be deemed to confer upon Ada actual knowledge of facts or circumstances from which infringing material or acts are evident. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send to Ada a counter-notice. All notices and counter notices must meet the then current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that there can be penalties for false claims under the DMCA.