--- title: "Frequently Asked Questions" description: "Frequently asked questions about Ada Diamonds, the original lab diamond jeweler. Custom jewelry made to order in NYC." canonical: "https://www.adadiamonds.com/ada-diamonds-faqs" last-updated: "2023-06-05" --- # Frequently Asked Questions > Frequently asked questions about Ada Diamonds, the original lab diamond jeweler. Custom jewelry made to order in NYC. ### Orders & Payments #### What are my options for placing an order? There are two ways to order fine jewelry from Ada Diamonds: place your order directly through our website, or secure your piece with a non-refundable deposit, either online or with guidance from a Concierge. Every order placed on AdaDiamonds.com is personally confirmed by a member of our Diamond Concierge team. If we’re unable to reach you, your order may be canceled. Once your Concierge confirms your order by email or phone, it is officially accepted by Ada Diamonds. #### Can I cancel my order prior to shipment? Orders may be canceled for a full refund within 48 hours of placing a deposit or completing a purchase on AdaDiamonds.com. After 48 hours, deposits become non-refundable. Orders that have entered production but are not yet completed may still be canceled, though a 20% restocking or cancellation fee may apply. #### When is the final payment due? If you have placed a non-refundable deposit to start your bespoke piece, the final invoice payment is due once the piece is finished.  If you purchase a piece directly from our website, a full payment is due at the time of order placement.  If you have a narrow window of time between when your custom piece is complete and your desired proposal or gifting date, we recommend paying your final invoice in advance. #### What are the minimum spending requirements for custom designs? These minimums apply to fully custom pieces (designed from a photograph or description), modifications to any settings from our website catalog, or viewing multiple designs for comparison: $4,000 USD for engagement rings $2,000 USD for wedding bands $2,000 USD for fine jewelry Catalog items without modifications have no minimum. The minimum consists of the center stone + setting. Fees that do not count toward the minimum are: sales tax, shipping fees, engraving fees, grading fees, repair fees, and additional jewelry pieces. #### What options are available for engagement rings under $4,000? A non-customized version of any of our catalog settings from website do not have a minimum spend requirement. Once you have placed an online order, a Concierge will contact you via email to confirm your order. For solitaire settings, your Concierge will ask for your preferred band width (most styles are available in 1.8-2.5mm). You will receive a rendering for approval prior to production.  Should you want to utilize our custom design process to modify the design, see multiple designs, or see the design next to a wedding band, that will carry a $4,000 USD minimum. #### How do I reserve a lab diamond for an engagement ring? We require a $1,000 USD non-refundable, transferable deposit to reserve a diamond and move into our custom design process. You can reserve a lab diamond either on our website or with a Concierge. #### Can you hold a diamond for me without a deposit? No. We do not allow any reservations without a deposit. Our diamonds are available on a first come, first serve basis. Once a diamond has a deposit on it, it is no longer available to other clients. #### Can I place a deposit on multiple diamonds for an engagement ring? No. We only allow clients to reserve one diamond for an engagement ring. The only exception to this are diamonds for a Toi et Moi setting which must be purchased via a Concierge. #### What if I change my mind and want to cancel my order? You may cancel your order within 48 hours of placing your deposit for a full refund. After 48 hours, deposits become non-refundable, even if your order is canceled before completion or during production. #### If I find a lower price elsewhere after placing a deposit, will you match it? No. Ada Diamonds does not price match other retailers. #### What if I want to change diamonds? Prior to production, you can transfer your deposit to another lab diamond without penalty. Ada Diamonds will only hold the $1,000 USD deposit as we enter production. #### How long can I hold a diamond with a deposit? We require that clients pay their diamond in full or enter production within 60 days of placing their deposit. #### What is the return policy for loose diamonds? Clients have 30 days from receipt to return a loose diamond for a refund. The diamond must be in original condition with all paperwork. Clients are responsible for a $50 USD domestic return shipping fee if they are not able to drop off in person. International clients may receive a quote for return shipping. Once the diamond is received and verified, we will process a full refund less a 20% re-stocking fee. #### Can I apply my deposit to another piece of jewelry? No. Deposits on engagement ring center stones may only be transferred to another lab diamond. #### What forms of payment do you accept? We accept all major credit cards, bank wire, and cash payments in person. Credit cards may be processed by Intuit or Clover. #### Can I pay by bank wire or cash, and is there a discount for doing so? You can pay by same-day bank wire by requesting wire instructions from your Concierge. Please note that Ada Diamonds does not accept ACH payments, and any fees associated with the wire are your responsibility. Cash payments are accepted in person at our New York showroom, but never by mail. To pay with cash, notify your Concierge at least 24 hours in advance. A 1.5% discount is offered for payments made by bank wire or cash. If you cancel or return your order, refunds will be issued via ACH, minus any non-refundable portion. #### Can I put my purchase on multiple credit cards? Purchases made directly through our web site require payment to be made on one card. However, if you would like to pay with multiple cards, please submit an inquiry and a Concierge will be happy to send you a secure link. When you receive the secure link to make a payment via Intuit, simply edit the amount for the payment and enter your credit card information. Once your credit card payment is successful, the invoice will update to reflect the remaining balance. You may use a different credit card for the remaining amount. There is no limit to the number of cards you can use. #### Do you keep my credit card on file? No. Our payment processing system is secure and does not store or save your credit card information. We are not able to charge a credit card for you without you re-entering the information into the payment system. #### I live in a country with import taxes, duties, and fees. Will I have to pay those? Yes. Clients are responsible for any import taxes, duties, and fees imposed by their country. Unfortunately, we’re unable to provide an estimate, as these charges vary by location and are determined by local customs authorities. #### Can I pay over the phone? For your security, we do not allow customers to read their credit card numbers over the phone. Your Concierge will be happy to send you a secure link to an invoice that you can access via a computer or mobile device to complete payment. #### I am currently serving in or am a veteran of the US armed forces. Do you offer a military discount? Yes we do and thank you for your service! Currently serving and veteran military clients receive 10% off their entire order. Please notify your Concierge at the beginning of your client engagement of your military service. You may be asked to show proof of military status. ### Shipping & Returns #### How long will it take for my order to ship? Bespoke engagement rings, wedding bands, and custom jewelry pieces are individually handcrafted and typically require 2–5 weeks for production, depending on the complexity of your design. Once your final invoice is paid, these pieces usually ship within 1 business day. For same-day shipping, orders must be completed by 12 PM PST / 3 PM EST. Ready-to-Ship pieces are generally shipped within 1–4 business days after your order is accepted. Loose diamond purchases are prepared for shipping within 1–3 business days following order acceptance. #### What does the shipping box look like? Your order will be sent in an Ada Diamonds shipper box that is in a protective wrap inside of a Fedex medium-sized box (about the size of a shoebox). There is nothing on the box itself indicating it is high value or from Ada Diamonds. Your package is intentionally tightly packed to avoid your jewelry and items moving in the box. Please note that Ada’s corporate headquarters return address is on the label. #### What comes with my order? Engagement ring orders arrive with all relevant paperwork such as your paid invoice, appraisal, grading report, as well as a complimentary travel pouch for your ring and jewelry cleaner. Engagement rings arrive in small proposal boxes. Multi-piece orders such as engagement rings with wedding bands may arrive in a large ring box. Fashion pieces will be shipped in the packaging best suited for that style. If you would prefer to not include an invoice or appraisal in your box, please let your Concierge know. This information is also provided to you digitally prior to shipment. #### Does my order come with a grading report? Yes, if your order contains independently graded diamonds. IGI and GCAL produce laminated reports. GIA only produces digital reports, which we print for you on cardstock paper.  It is strongly recommended that you preserve and save your report in a safe place. Should you lose the report, you may request a re-print of your certificate directly from the grading organization. Re-print fees vary significantly and may change without notice. #### How is domestic shipping handled? We ship via fully insured FedEx: All shipments require Adult Signature. While we can ship to a residence or business, we strongly recommend FedEx Office Hold for Pickup, which requires photo ID. FedEx Offices hold packages for 5 business days before returning them. Your Concierge can help find a nearby eligible location (note: not all FedEx Offices qualify due to insurance limits). Once shipped, your Concierge will provide your FedEx tracking number. Due to insurance policies, shipments cannot be modified, redirected, or changed once in transit. We cannot guarantee overnight delivery, especially during November and December due to weather and volume delays. Please allow at least 2 business days for shipping. Saturday delivery is available to FedEx Offices or residences for a $100 USD fee; however, FedEx does not guarantee a specific delivery time. #### What if I can’t pick up my package from FedEx Office? If you're unable to collect your shipment, it will be returned to Ada Diamonds. After intake and repackaging, it will be re-shipped to you. This process can take up to 10 business days and incurs a $75 USD re-shipping fee. #### Can someone else pick up my order, or can it be shipped to a friend/family member? Yes, we can include two adults on the FedEx Office label for pickup. You may also ship to a trusted friend or family member, but please note that once they take possession, FedEx insurance ends. Only ship to individuals you fully trust. #### Can my doorman sign for the delivery? Yes, but liability transfers to you once your doorman signs. Only ship to managed buildings if you're confident in their security. #### What if I’m not home when FedEx tries to deliver? FedEx requires an adult signature and will attempt delivery up to three times. If no one is available, the package is returned. We recommend only selecting home delivery if someone will be present all day. #### What if my shipment is delayed, missing, or arrives with a damaged box? If your package appears lost, contact your Concierge immediately so we can launch a FedEx investigation and trace it. Losses are extremely rare. If the shipping box is damaged but the jewelry is unharmed, Ada Diamonds is not responsible for external packaging damage.  If you feel that Fedex mishandled your package, you are welcome to contact them to file a complaint. #### Can I ship to a PO Box, UPS Store, or APO/FPO/DPO address? No, we do not ship to PO boxes, UPS stores, or military/diplomatic addresses due to insurance limitations.  Your Concierge will be happy to work with you to ship to a domestic or international destination of your choosing, including the ability to ship to a friend or family member, or help you locate an eligible FedEx Office. #### For international clients, how is shipping handled? We require a residential or business address for shipments outside of the United States. Once your order is received by customs in your home country, you will receive a phone call and an invoice from Fedex to complete the payment of your import fees, taxes, or duties. Fedex will not release your package to you without prompt payment of these fees. Under no circumstance will Ada Diamonds cover the cost of these fees as they are the sole responsibility of the customer.Should you refuse to pay required fees, your package will be returned to Ada Diamonds. You will be responsible for all applicable costs and fees associated with re-shipping the package to you, or we will process a return of your item and withhold any non-refundable portions of your order.International shipping fees vary by country and order value and start at $75 USD. #### I’ve received my piece and would like to arrange a return. To initiate a return, customers must submit a Customer Service Inquiry through the Ada Diamonds website within 30 days of receiving their order. If the item is eligible for return, Ada Diamonds will provide an RMA number and a fully insured return shipping label for $50 USD for domestic orders, with international returns starting at $75. The return label must be purchased within one business day, and the item must be shipped within two business days of receiving the label. Ada’s return policy is a satisfaction guarantee, not a 30-day use window. Items must be returned in their original, unworn condition with all tags and certificates. Finished jewelry cannot be returned in partial form. International customers are responsible for any return duties or taxes, which may be deducted from the refund amount. Once your return is received and confirmed, your refund will be processed in 5-7 business days to the original form of payment. Bespoke pieces will be refunded less the non-refundable deposit or 20% of the final invoice total (pre-tax), whichever is higher. Items purchased from our website that are returned within 30 days will incur a 20% restocking fee. Unsure about the restocking fee on your piece? Just ask! #### What items are not eligible for return and refund or exchange? Jewelry that has been worn or is no longer in its original, unworn, tagged condition is not eligible for return or exchange. Additional services, including shipping fees, third-party grading, engraving, and re-setting, are non-refundable. Certain pieces are considered final sale, including re-set or re-made rings (such as proposal settings, post-delivery redesigns, trade-in re-settings, or remakes due to incorrect sizing), custom masculine wedding bands or bands 4mm and wider, and plain metal bands ordered in quarter sizes (e.g., 4.25 or 8.75). Some custom pieces and loose diamond purchases may also be final sale with prior written confirmation. This includes designs featuring custom-cut diamonds, such as eternity bands with specific shapes or sizes. Your Concierge will always confirm if your piece is final sale before payment is completed. #### I’ve received my order and would like to make an exchange. If you’re not completely satisfied with your Ada Diamonds purchase, we offer exchanges for items of equal or greater value, less any applicable non-refundable fees or restocking charges depending on the piece. To request an exchange, please submit a Customer Service Inquiry through our website or contact your Concierge within 30 days of receiving your order. All exchange shipments follow the same guidelines as returns. Pieces must be returned in their original, unworn, tagged condition, with all accompanying documentation (including grading certificates, if applicable). Worn items are not eligible for exchange, and finished jewelry must be returned in full; partial exchanges are not accepted. “Ready to Ship” items and plain metal wedding bands may be exchanged once for an item of equal or greater value without a restocking fee, provided they are unworn and in original condition. For made-to-order pieces, if you decide to modify your setting after production or delivery, we’re happy to remake it at a reduced rate. A re-setting quote will be provided, and the original setting must be returned to qualify for the adjusted pricing. ### Diamonds & Custom Design #### Do you sell loose lab diamonds? Yes! We sell independently certified loose lab diamonds of 1.0ct or greater in size. We do not sell lab diamonds smaller than 1ct each and we do not sell uncertified lab diamonds of any size. #### How do I order a loose diamond? You have two options to purchase a loose diamond:  through our web site or with a Concierge.  Loose diamonds must be paid for in full prior to shipment. Once we receive full payment, your diamond will be shipped to you in as little as 1 business day. Your diamond will come with all relevant paperwork, which must be preserved in the event of a return. #### What is the return policy for loose diamonds? Clients have 30 days from receipt to return a loose diamond for a refund. The diamond must be in original condition with all paperwork. Clients are responsible for a $50 USD domestic return shipping fee if they are not able to drop off in person. International clients may receive a quote for return shipping. Once the diamond is received and verified, we will process a full refund less a 20% re-stocking fee. #### What if I want you to set the diamond after inspection? We'd love to! You can send your diamond back to us at any point for setting or resetting. There is no timeline requirement to submit your diamond back to us for setting. #### Can I set my own parameters and have you grow it for me? Lab diamond growth is not that controllable. Due to significant variations across the 4 C’s, we do not offer the ability to commission the growing and cutting of a lab diamond with specific parameters. Particularly in unique shapes and large sizes, we ask clients begin their search early to ensure plenty of time for the right option to come along. #### Don't see a diamond that matches your preferences? Our inventory is always changing, and some shapes, sizes, and price points are especially limited. If you’re not finding what you’re looking for, we may be able to help. Submit an inquiry to connect with a concierge who can help source options that align with your preferences. #### What is your failure rate? We fail about half of what we bring in, after a virtual inspection. Our overall rejection rate for the market is over 80%. #### Other than size and budget, how do I know what I will like? If you are completely new to the 4 C’s, your Concierge will guide you through clarity and color and help identify what aspects are important to you. If you have not seen any lab diamonds in person, we recommend that you do so, either with us or with another retailer. We specialize in high color, high clarity diamonds. #### Can I get my Ada diamond secondarily graded? Yes! Any lab diamond purchased from Ada Diamonds can be sent to GIA for secondary grading for an additional, non-refundable fee. We are unable to send lab diamonds for secondary grading that were not purchased through us. Please allow up to 6 weeks for secondary grading, which may delay the production of your engagement ring. Ada Diamonds has no control over how long secondary grading takes at GIA, and we ask clients to be patient with the lengthy grading timelines. #### Do you offer a warranty on the quality of my center stone? We guarantee that lab diamonds purchased from Ada will not fade, cloud, change color, or lose their brilliance in your lifetime. If, at any time, your Ada diamond loses its optical quality after purchase, your diamond will be eligible for trade-in for a diamond of comparable size and quality. There is no additional fee for this warranty. #### What is lab diamond quality control? Every week, lab diamonds from around the world arrive at our showrooms for inspection. These stones have been hand-selected by our QC team via virtual inspection of the diamonds’ certificates and videos. Once a lab diamond arrives, it is carefully inspected in person by multiple members of our team. Lab diamonds that pass qc enter our inventory; those that fail are returned to the supplier. During our quality control we check for the following: #### Where are your diamonds grown? We work with growers from all over the world including: #### How does blue nuance occur? Boron is often introduced during HPHT growth as a way to remove nitrogen. Removing boron after it has been introduced is very challenging and expensive. Hence, excess boron can be a sign of a grower taking short cuts to try and grow quickly, but not well. #### Do all HPHT diamonds have blue nuance? No. Many HPHT grown lab diamonds are beautiful, icey white, and have no blueish undertones at all. Whether or not an HPHT diamond has blue nuance is not printed on a grading report and is often only something that can be judged in person. The more slowly and carefully an HPHT diamond is grown, the less likelihood of excess boron. Diamonds without blue nuance are far more expensive to grow and fetch a higher retail price. #### How does it present to the naked eye? Lab diamonds with blue nuance will have an unnatural blueish undertone. Identifying the color can be challenging for a non lab diamond expert, but once you see it you cannot un-see it. Blue nuance is often difficult to spot in v360 videos on ecommerce web sites because the color and tone of the videos can be manipulated to hide blue undertones. ![Lab diamonds and mined diamonds are both graded for color culet up. The lab diamond on the left is HPHT grown with blue nuance, the diamond on the right is CVD grown with no boron present.](https://content.adadiamonds.com/image/upload/v1691540396/lab%2Bdiamond%2Bgrading%2Bigi%2Bgia%2Bgcal_1589750611530-DY35CMSR68R3TAR3KWF5.jpg) #### How does this affect grading? Lab diamonds, just like mined diamonds, are graded for their color culet up. Their presence of color relative to other diamonds is recorded as a color grade from D to Z. This means that an HPHT diamond with significant blue color present will receive a lower color grade than one without blue color present.  This is one of many reasons it is imperative that a lab diamond expert inspect your diamond before purchase. ![Lab diamond grading reports may also say “blue nuance” in the comments.](https://content.adadiamonds.com/image/upload/v1691540404/blue%2Bnuance%2Bin%2Bigi%2Bgraded%2Bdiamonds_1589749892770-7TWUJS6EUJF3BCA7M7DB.jpg) #### What are alternatives to blue nuance? Some growers introduce titanium or aluminum to remove nitrogen during growth. Excess titanium, in particular, can leave an HPHT diamond with a gray undertone rather than blue. These gray undertones are difficult to spot in 360 videos online and not obvious from a grading report. #### How does this affect the diamond other than color? Notably, the presence of boron can make a lab diamond electrically conductive. This means that on some cheap diamond testers, a certified lab diamond can read as moissanite. Additionally, the presence of boron can make a lab diamond have a medium to strong orange phosphorescence. ![Shining a UV light on an HPHT lab diamond in darkness can expose phosphorescence.](https://content.adadiamonds.com/image/upload/v1691540403/uv%2Blight%2Bon%2Blab%2Bdiamond_1589750093221-F01OFO1MKWOVI39JF4G3.jpg) ![An HPHT diamond with strong phosphorescence will glow orange once you turn the UV light off.](https://content.adadiamonds.com/image/upload/v1691540402/orange%2Bphosphorescence_1589750120046-3G0RQ3HSVR08TJV8L875.jpg) #### What is phosphorescence? Phosphorescence presents in type iib lab diamonds as a light blue or orange glow after it is exposed to UV light. The glow can last a few seconds to several minutes.  Phosphorescence is not the same thing as fluorescence, although it is related. Even if an HPHT diamond has no measurable fluorescence and contains no phosphorus, it can still have phosphorescence. ![As part of our QC inspection, we expose all HPHT diamonds to UV light in total darkness. The diamond on the far left is a 3.12ct D VS1, the diamond in the middle is a 4.10ct D VVS1 round, and the diamond on the right is a 4.12ct E VVS1. All were pro…](https://content.adadiamonds.com/image/upload/v1691540324/blue-nuance-in-lab-diamonds_1592604736986-F1MMJ2MXD8378NP2I11F.jpg) ![Upon turning off the UV light, the diamond on the far left showed no phosphorescence. The diamond in the middle showed faint phosphorescence (acceptable at Ada Diamonds), and the diamond on the right exhibited strong phosphorescence. The diamond on …](https://content.adadiamonds.com/image/upload/v1691540322/lab-diamond-phosphorescence_1592604739683-98E8L9599WIR89GUV3G9.jpg) #### How are fancy diamonds graded? Lab grown fancy colored diamonds are graded in three dimensions: Hue, Saturation, & Tone. These criteria are exactly the same for both mined and cultured diamonds. Learn more from the Gemological Institute of America (GIA). #### Is it easy to find a fancy colored lab diamond? The supply of high quality fancy colored diamonds is still limited and unpredictable. Clients seeking a fancy colored diamond may have to wait several weeks to acquire the perfect stone but our team is committed to presenting a curated selection of exceptional options. #### Are there any gemstones that cannot be lab grown? Yes, some natural gems are either impossible or impractical to create in a lab. These include amber, pearls, nephrite jade, lapis lazuli, moonstone, and obsidian. #### Do You Offer a Warranty on Fine Jewelry? Ada Diamonds offers a complimentary 2-year warranty on all jewelry. This warranty covers minor repairs and adjustments due to manufacturing issues or everyday wear and tear, such as tightening stones, removing scratches, or re-applying rhodium plating. #### Where Is My Jewelry Being Made? All of Ada Diamonds’ jewelry is cast and hand-set in the United States. We work with the same third party fabrication houses that make jewelry for the finest brands worldwide. Your jewelry will be made by award-winning artisans in New York City or Los Angeles. #### How Long Does Production Take? The production time for most jewelry styles is 2-3 weeks, but more intricate designs can take 3-4 weeks. Your Concierge will let you know if your piece will take longer than 4 weeks. #### Step 1: Design Consultation Begin your custom engagement ring journey with a virtual consultation.  Our online design process offers the same personalized, private jeweler experience wherever you are in the world. Most clients start with one of our core designs and request modifications to reflect their unique style, or share inspiration photos for us to emulate. Your Diamond Concierge will guide you through metal options, lab grown diamond selection, and design possibilities, ensuring every detail is tailored to your vision.  Our custom design process is completely complimentary with minimums starting at $4000 for engagement rings. The full process averages 4-6 weeks from diamond selection to completion depending on complexity. #### Step 2: CAD Design Our expert design team will translate your vision into a detailed Computer-Aided Design (CAD) file. CADs are 3D models that show the exact dimensions and structure of your engagement ring. Your CAD will show overly thick metal and extra long prongs (the prongs do not stay that long; they are eventually cut and hand-bent over the diamond).  You can request unlimited edits to your CAD until the design is perfect. This stage typically takes 3–7 days, though more iterations are always welcome. Your Concierge will advise if any design requests affect durability or wearability. Once your CAD is finalized, we’ll produce photorealistic 2D renderings that showcase your ring’s true-to-scale proportions, diamond orientation, and overall aesthetic. These images closely reflect the final look and may even feature your actual lab grown diamond. While renderings can’t capture hand-finished details, they provide a high-fidelity preview for final approval before production #### Step 3: Your Dream Ring Delivered Once approved, your ring moves into fabrication, where it is cast, polished, and finished by hand in our New York studio.  Using your CAD file, we create a 3D wax print to cast the ring in your chosen metal. Our bench jewelers then bring the design to life.Prongs are shaped and set by hand, metal is polished to perfection, and your lab grown diamond is securely set with care and precision. Every ring is crafted to order in our New York studio, resulting in a heirloom-quality piece that’s made just for you. #### When Should I Start the Wedding Band Process? For the smoothest experience and to guarantee pricing, we recommend starting your ring search around 5 months before your wedding. #### What Styles Can be Sized? Most of our wedding band styles can be resized up or down by a half size with the first resize being complimentary. Eternity bands cannot be resized due to design. Wide or masculine bands (4mm or larger) will incur a $50 USD fee for each resizing and may have limitations on the number of times they can be resized. If you have a ring that doesn't fit these standard guidelines, or if your concierge has indicated that your ring is not eligible for resizing, a resetting fee will be required. Remake quotes start at $1,000 USD and your concierge will provide a quote based on the ring style should you need it. #### Can My Wedding Band be Engraved? Yes! We offer free engraving up to 10 characters on most of our wedding bands. #### Will I Be Able to Try on Different Wedding Bands During My In-Person Appointment? Yes, we offer several ways to see how our wedding bands will look with your engagement ring. If you're able to visit a showroom, we have samples of most styles available for you to try on directly.  Not near a showroom? Our concierge can provide videos showing different wedding bands alongside a similar engagement ring. We also create CAD designs to give you a realistic visual of how your chosen band will complement your existing Ada Diamonds engagement ring. #### When Do I Need a Spacer Band? If your wedding or engagement ring features diamonds along the sides, a spacer band is highly recommended to prevent potential wear on both rings. This is especially important for engagement rings with delicate or intricate prong settings. A spacer band act as a buffer, preventing scratches and damage to your engagement ring if diamonds on your band are rubbing against the prongs. Additionally, if your engagement ring has a low-profile setting, a spacer band can create a more seamless and visually cohesive look within your ring set. #### What Styles Can be Sized? Most of our wedding band styles can be resized up or down by a half size with the first resize being complimentary. Eternity bands cannot be resized due to design. Wide or masculine bands (4mm or larger) will incur a $50 USD fee for each resizing and may have limitations on the number of times they can be resized. If you have a ring that doesn't fit these standard guidelines, or if your concierge has indicated that your ring is not eligible for resizing, a resetting fee will be required. Remake quotes start at $1,000 USD and your concierge will provide a quote based on the ring style should you need it. ### Showroom & Consultation #### Is there a cost or obligation to book a call or visit? No. All consultations and appointments, virtual or in-person, are complimentary. There's no pressure to purchase, and our goal is simply to help you make an informed, confident decision. #### How long does the process take from first appointment to finished piece? Most clients finalize their diamond within 1–2 consultations. From there, the design and production process typically takes 3–5 weeks, depending on complexity. #### What’s the difference between a virtual and in-person appointment? Both offer the same personalized, high-touch service. In-person appointments allow you to view diamonds and try on settings at our NYC showroom, while virtual consultations are ideal for clients outside the area, complete with high-resolution photos, video comparisons, and 3D renderings. #### What if I’m not sure what my partner wants? We recommend our Proposal Setting Program. A classic solitaire will be designed for your selected diamond. After the proposal, you can return together to create the final ring. You’ll get full credit toward the new setting, with no added cost or re-setting fee. #### Is there a fee for custom? There’s no additional fee for custom work. However, due to the bespoke nature of our pieces, we do have minimums based on the type of jewelry: - Engagement rings: $4,000 (center stone + setting) - Fashion jewelry: $2,000 - Wedding bands: $2,000 - Loose diamonds: 1.0ct minimum If you’re purchasing a setting from our collection without modifications, there’s no minimum spend requirement, whether you order online or through our Concierge team. ### Care & Maintenance #### I don’t know my ring size, where should I start? The best way to confirm your ring size is with metal sizing tools, either in our showroom or using our at-home kit. Keep in mind that finger size can fluctuate due to factors like diet, travel, or climate. Our kit is designed for bands ~1.8–3mm wide and may not be accurate for wider masculine styles or large diamond eternity bands, which tend to fit more snugly. #### What if I get the size wrong? As long as the new size is within tolerance, we are happy to assist you with a complimentary one-time re-size! For plain metal bands, your order may qualify for a one-time complimentary exchange for a correct size which is strongly recommended over sizing. NY residents are welcome to drop off a ring for first-time re-sizing at no charge. Appointments are required. For those domestic clients outside of these areas, a fee of $75 USD will be required, which covers fully-insured shipping both ways. International clients may request a quote for two-way shipping. Please ask your Concierge for more details. #### How long does a re-size take? Most re-sizes can be done in 3-5 business days. #### How much can my ring be resized, and what happens if it falls outside the recommended range? Resizing limits depend on the style of your ring. Most solitaires can typically be adjusted up to one full size, while pavé and more intricate settings are best kept within half a size. If a ring requires resizing beyond these guidelines, it may need to be remade in the correct size to ensure long-term durability and security. This involves a re-setting fee, starting at $500 for solitaires and $1,000 for non-solitaire designs. Your Concierge will guide you through the best option and provide a complimentary quote. #### Are there any rings that cannot be re-sized? Yes. Any ring that is an eternity style (diamonds go all the way around the band) or a style that has an intricate shank that cannot be re-sized must be re-made. Eternity wedding bands are also ineligible for complimentary re-sizing and will require a re-setting fee. #### Do you offer sizing beads? Sizing beads or a sizing bar can be a great option to improve fit. They help the band sit more securely on your finger while reducing spinning or turning. In most cases, we’re happy to add sizing beads or a bar at no cost. Please note that any future adjustments, such as adding or removing them, may require additional polishing. #### What is Ada Diamonds warranty? All jewelry comes with a 2-year warranty from the date of receipt. During this time, we cover repairs for manufacturing defects and normal wear and tear, including tightening loose center stones, securing or replacing side stones up to 0.25ct, polishing scratches, and re-applying rhodium plating. After 2 years, paid repairs may be available. Extended warranties are not offered. #### What repairs are not covered under my jewelry warranty? Repairs caused by negligence, accidents, or repeated heavy wear are not covered. Examples include bent or broken bands, missing prongs, deep scratches, missing side stones larger than 0.25ct, or damage from dropping or mishandling the ring when not worn. Repeated issues like loose center stones, frequently missing side stones, or rhodium plating more than once a year also fall outside the warranty. Side or accent diamonds over 0.25ct are not covered and will incur replacement fees. Repairs are graded on a 1–4 scale; if outside warranty, you’ll receive a quote for paid repairs. In some cases, a full remake may be required. Re-setting fees are not covered and start at $500 for solitaires and $1,000 for non-solitaire settings. Re-set pieces are final sale. #### How do I send my ring in for repair? **NY clients: **Drop-offs are welcome by appointment. **Domestic clients:** Fully insured two-way shipping is available for $75 USD. **International clients:** Shipping will be quoted individually. Repairs cannot be assessed until the ring is in hand. Our Production Team will inspect it under magnification, take measurements, and capture photos. To ensure objectivity, they do not speak directly with clients. Each repair is graded on a 1–4 scale: Category 1: Complimentary within 2 years; under $100 after 2 years Category 2: May be free within 2 years; $100–$250 after 2 years Category 3: $250–$400+, not under warranty Category 4: Full remake required; quoted separately, not under warranty Your Concierge will share intake photos, the assessment, and care ti #### How do I know if my ring needs repair? If you notice a missing side stone or hear your center stone rattling in the basket, it’s best to remove the ring immediately and contact us to start a repair. We understand that life happens. You may hit your hand accidentally, suffer a fall, or become forgetful of the nature of your ring. No need to stress! If this is not a repeated occurrence, it is most likely that your ring fully qualifies for a complimentary repair. #### What is considered a manufacturing defect versus heavy wear? The majority of rare instances and issues resulting from the manufacturing of the ring are caught long before a client ever sees the ring during our quality control process. However, should a ring be delivered to you that has an issue with its construction or integrity, these tend to present within the first few weeks of wear. If you have been wearing the ring for several months or years and encounter loose or missing stones, heavily worn, bent, or thinned bands, or bent or broken heads, that is due to heavy wear and not a manufacturing defect. Repeated need for repairs is not typically a result of a previous repair, but rather continued improper care of the ring. If there is an issue that arises from a previous repair, that will likely present within a couple of weeks of the repair. #### Can I take my ring to another jeweler for a repair? Any repairs or work not done by Ada Diamonds or authorized third parties we work with will void your warranty. However, paid repairs may still be an option after your ring has been repaired by another jeweler. #### How can I avoid needing a repair? It is important to choose a style that fits your lifestyle. Ada Diamonds pieces are crafted in gold or platinum, which, while durable, can bend or wear under pressure. To protect your ring, avoid wearing it during heavy hand use (gym, lifting, travel, cleaning, sleeping, or showering), keep it away from chemicals, and always store it in the provided pouch rather than loose in a pocket or bag. Dropping your ring can also cause damage. Regular cleaning helps you spot loose stones early. Use the complimentary cleaner provided, or soak your ring in warm water with mild soap. If your style proves too delicate, you may re-set your diamond(s) into a sturdier design. Re-makes and re-settings are not covered under warranty and start at $500 for solitaires and $1,000 for non-solitaire settings. Re-set rings are final sale. #### What jewelry qualifies for warranty? All Ada Diamonds jewelry is covered under warranty unless otherwise noted. We will not warranty designs that compromise durability. For example, the thinnest bands we cover are 1.8mm for solitaires and 1.6mm for pavé. Designs with extra thin metal, overly high center stones, weak connection points, or decorative elements prone to catching or breaking will not qualify for our warranty. #### Does my order come with an appraisal, and how do I insure my jewelry? Yes, every Ada Diamonds piece valued at **$3,500 or more** includes an insurance appraisal reflecting the replacement retail value (not resale) and excluding sales tax. For U.S. and Canadian clients, we can provide a complimentary, no-obligation quote from **Jewelers Mutual**. Other insurers include **BriteCo** and **Lemonade**, or you may add your ring to existing renters, homeowners, or umbrella policies. Jewelry insurance is relatively inexpensive and strongly recommended, especially in the first few years of wear. If you ever need to file a claim, clients have received **timely, full reimbursement** from their insurers to replace their Ada Diamonds jewelry. #### What is Ada Diamonds Trade-In Policy Ada Diamonds is proud to offer a lifetime diamond trade-in program on all IGI, GCAL, AGS, and GIA graded diamonds 1.0ct and above purchased from Ada Diamonds on or after 03/01/2025. For clients looking to upgrade their center stone, or return their existing ring outside of the 30-day return window, we require that the new purchase be 1.8x the cost of the original diamond. The cost of the original diamond will be applied to the purchase total. • You will receive a credit equal to 100% of the original diamond price toward the purchase of a new diamond. • The price of your new purchase must be at least 1.8x the price of your original diamond. • Your diamond must be in its original condition with the original diamond grading report. • Lifetime trade-in does not apply to the cost of the setting. Please note that custom pieces such as wedding bands, custom fashion jewelry, and engagement ring settings are excluded from this policy. To begin the trade-in process, please submit a Customer Service Inquiry. If you purchased your diamond before our ownership transition and wish to upgrade our diamond please contact our team for an exclusive upgrade offer. #### Can I re-use my old setting for an upgrade? No, because our custom settings are made to fit the exact dimensions of your diamond, they cannot be re-used for a new diamond. #### Can Ada Diamonds set my upgraded diamond? Yes, you’ll need to purchase a new setting at full retail price, as we cannot offer credit for your original setting. In some cases, we may be able to re-use side stones or settings with significant metal weight; your Concierge can provide a custom quote. Please note that upgrade re-sets are final sale and not eligible for return. #### Are Lab Diamonds Less Expensive? Much like mined diamonds, lab diamonds are priced based on their 4Cs characteristics. Lab diamonds are typically ~80% less expensive than natural diamonds of the same size and quality. #### Why Should I Choose a Lab Diamond? Known Ethical Origin: All the diamonds we offer are conflict free and in no way connected to the dubious diamond trade that continues to flourish to this day. Learn More. A Cleaner Purchase: The extraction of diamonds from the earth is fossil fuel intensive, environmentally damaging, and becoming less sustainable every year. Growing diamonds uses a fraction of that energy and does not contaminate fragile ecosystems in rivers and lakes. Superior Quality & Size: Ada’s clients typically are able to achieve a 50% larger carat weight in lab grown over a comparable mined diamond of the same quality. Want a diamond you can be proud of? Lab grown offers the ability to go from unexceptional to extraordinary, carat for carat, price for price. #### Will Ada Reset My Old Diamond in a New Setting? Ada Diamonds exclusively works with diamonds purchased directly from us. If you own an Ada Diamond and desire a new setting or custom design, we're happy to assist. Inquire to learn more. **Inquire** #### When Should I Upgrade My Engagement Ring? There's no right or wrong time to upgrade your engagement ring. Many couples choose to upgrade their ring for a major milestone such as ten or twenty year anniversary, a milestone birthday, or vow renewal ceremonies. --- Canonical URL: