Production and shipping resume Jan 5th. Limited concierge support is available. Happy Holidays!

  • How does ordering work?

    There are two ways to order fine jewelry from Ada Diamonds: by placing an order through our website, or by placing a non-refundable deposit for a center stone, wedding band, or fashion piece either online or with a Concierge.

    All orders placed on AdaDiamonds.com are confirmed via email by a member of our Diamond Concierge team. If you are not responsive, your order may be canceled. Once a Concierge has confirmed your order, either by email or phone, then the order is considered accepted by Ada Diamonds. 

  • Can I cancel my order prior to shipment?

  • When is the final payment due?

  • What are your minimum spending requirements for custom orders?

  • I am looking for an engagement ring and would like something under $4,000 USD. What are my options?

  • How do I reserve a lab diamond for an engagement ring?

    We require a $1,000 USD non-refundable, transferable deposit to reserve a diamond and move into our custom design process. You can reserve a lab diamond either on our website or with a Concierge.

  • Can you hold a diamond for me without a deposit?

  • Can I place a deposit on multiple diamonds for an engagement ring?

  • What if I change my mind and want to cancel my order?

  • What if I find a cheaper diamond somewhere else after I place a deposit? Will you price match?

  • What if I want to change diamonds?

  • How long can I hold a diamond with a deposit?

  • What is the return policy for loose diamonds?

  • Can I apply my deposit to another piece of jewelry like stud earrings or a wedding band?

  • What forms of payment do you accept?

    We accept all major credit cards, bank wire, and cash payments in person. Credit cards may be processed by Intuit or Clover.

  • Can I pay by bank wire or cash, and is there a discount for doing so?

  • Can I put my purchase on multiple credit cards?

  • Do you keep my credit card on file?

  • I live in a country with import taxes, duties, and fees. Will I have to pay those?

  • Can I pay over the phone?

  • I am currently serving in or am a veteran of the US armed forces. Do you offer a military discount?