• How does ordering work?

• Can I cancel my order prior to shipment?

• When is the final payment due?

• What are your minimum spending requirements for custom orders?

• I am looking for an engagement ring and would like something under $4,000 USD. What are my options?

• How do I reserve a lab diamond for an engagement ring?

• Can you hold a diamond for me without a deposit?

• Can I place a deposit on multiple diamonds for an engagement ring?

• What if I change my mind and want to cancel my order?

• What if I find a cheaper diamond somewhere else after I place a deposit? Will you price match?

• What if I want to change diamonds?

• How long can I hold a diamond with a deposit?

• What is the return policy for loose diamonds?

• Can I apply my deposit to another piece of jewelry like stud earrings or a wedding band?

• What forms of payment do you accept?

• Can I pay by bank wire or cash, and is there a discount for doing so?

• Can I put my purchase on multiple credit cards?

• Do you keep my credit card on file?

• I live in a country with import taxes, duties, and fees. Will I have to pay those?

• Can I pay over the phone?

• I am currently serving in or am a veteran of the US armed forces. Do you offer a military discount?