FAQs
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"text": "There are two ways to order fine jewelry from Ada Diamonds: by placing an order through our website, or by placing a non-refundable deposit for a center stone, wedding band, or fashion piece either online or with a Concierge."
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"text": "All orders placed on AdaDiamonds.com are confirmed via email by a member of our Diamond Concierge team. If you are not responsive, your order may be canceled. Once a Concierge has confirmed your order, either by email or phone, then the order is considered accepted by Ada Diamonds. "
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"text": "Within 48 hours of placing a deposit or placing an order on AdaDiamonds.com, you may cancel your order and receive a full refund. After 48 hours, non-refundable deposits are no longer eligible for refund. After 48 hours, online orders that have been started but not finished may be canceled and subject to a 20% re-stocking or cancellation fee. "
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"text": "These minimums apply to fully custom pieces (designed from a photograph or description) or multiple design requests for the same piece from our catalog."
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"text": "$4,000 USD for engagement rings"
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"text": "Loose Diamonds: Minimum of 1.0ct each"
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"text": "Catalog items without modifications have no minimum. The minimum consists of the center stone + setting. Fees that do not count toward the minimum are: sales tax, shipping fees, engraving fees, grading fees, repair fees, and additional jewelry pieces like wedding bands"
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"text": "A non-customized version of any of our catalog of settings on our web site do not have a minimum spend requirement. Once you have placed an online order, a Concierge will contact you via email to confirm your order. For solitaire settings, your Concierge will ask for your preferred band width (most styles are available in 1.8-2.5mm). You will receive a rendering for approval prior to production. "
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"text": "Should you want to utilize our custom design process to modify the design, see multiple designs, or see the design next to a wedding band, that will carry a $4,000 USD minimum."
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"text": "We require a $1,000 USD non-refundable, transferable deposit to reserve a diamond and move into our custom design process. You can reserve a lab diamond either on our website or with a Concierge."
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"text": "No. We do not allow any reservations without a deposit. Our diamonds are available on a first come, first serve basis. Once a diamond has a deposit on it, it is no longer available."
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"text": "No. We only allow clients to reserve one diamond for an engagement ring. The only exception to this are diamonds for a Toi et Moi setting which must be purchased via a Concierge."
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"text": "Should you decide within 48 hours of placing your deposit that you want to cancel your order, you can receive a full refund of your deposit. After 48 hours, you cannot receive a full refund."
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"text": "No. Ada Diamonds does not price match other retailers. "
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"text": "Prior to production, you can transfer your deposit to another lab diamond without penalty. Ada Diamonds will only hold the $1,000 USD deposit as we enter production."
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"text": "Clients have 30 days from receipt to return a loose diamond for a refund. The diamond must be in original condition with all paperwork. Clients are responsible for a $50 USD domestic return shipping fee if they are not able to drop off in person. International clients may receive a quote for return shipping."
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"text": "Catalog items without modifications have no minimum. The minimum consists of the center stone + setting. Fees that do not count toward the minimum are: sales tax, shipping fees, engraving fees, grading fees, repair fees, and additional jewelry pieces like wedding bands"
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"text": "A non-customized version of any of our catalog of settings on our web site do not have a minimum spend requirement. Once you have placed an online order, a Concierge will contact you via email to confirm your order. For solitaire settings, your Concierge will ask for your preferred band width (most styles are available in 1.8-2.5mm). You will receive a rendering for approval prior to production. "
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"text": "Should you want to utilize our custom design process to modify the design, see multiple designs, or see the design next to a wedding band, that will carry a $4,000 USD minimum."
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"text": "No. We do not allow any reservations without a deposit. Our diamonds are available on a first come, first serve basis. Once a diamond has a deposit on it, it is no longer available."
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"text": "No. We only allow clients to reserve one diamond for an engagement ring. The only exception to this are diamonds for a Toi et Moi setting which must be purchased via a Concierge."
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"text": "Should you decide within 48 hours of placing your deposit that you want to cancel your order, you can receive a full refund of your deposit. After 48 hours, you cannot receive a full refund."
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"text": "Prior to production, you can transfer your deposit to another lab diamond without penalty. Ada Diamonds will only hold the $1,000 USD deposit as we enter production."
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"text": "Clients have 30 days from receipt to return a loose diamond for a refund. The diamond must be in original condition with all paperwork. Clients are responsible for a $50 USD domestic return shipping fee if they are not able to drop off in person. International clients may receive a quote for return shipping."
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"text": "Bespoke engagement rings, wedding bands, and custom jewelry pieces are individually handcrafted and typically require 2–5 weeks for production, depending on the complexity of your design. Once your final invoice is paid, these pieces usually ship within 1 business day. For same-day shipping, orders must be completed by 12 PM PST / 3 PM EST."
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"text": "Your order will be sent in an Ada Diamonds shipper box that is in a protective wrap inside of a Fedex medium-sized box (about the size of a shoebox). There is nothing on the box itself indicating it is high value or from Ada Diamonds. Your package is intentionally tightly packed to avoid your jewelry and items moving in the box. Please note that Ada’s corporate headquarters return address is on the label. "
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"text": "Engagement ring orders arrive with all relevant paperwork such as your paid invoice, appraisal, grading report, as well as a complimentary travel pouch for your ring and jewelry cleaner. Engagement rings arrive in small proposal boxes."
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"text": "Yes, if your order contains independently graded diamonds. IGI and GCAL produce laminated reports. GIA only produces digital reports, which we print for you on cardstock paper. "
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"text": "We ship via fully insured FedEx:"
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"text": "All shipments require Adult Signature. While we can ship to a residence or business, we strongly recommend FedEx Office Hold for Pickup, which requires photo ID. FedEx Offices hold packages for 5 business days before returning them. Your Concierge can help find a nearby eligible location (note: not all FedEx Offices qualify due to insurance limits)."
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"text": "If your package appears lost, contact your Concierge immediately so we can launch a FedEx investigation and trace it. Losses are extremely rare. If the shipping box is damaged but the jewelry is unharmed, Ada Diamonds is not responsible for external packaging damage. If you feel that Fedex mishandled your package, you are welcome to contact them to file a complaint. "
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"text": "No, we do not ship to PO boxes, UPS stores, or military/diplomatic addresses due to insurance limitations. Your Concierge will be happy to work with you to ship to a domestic or international destination of your choosing, including the ability to ship to a friend or family member, or help you locate an eligible FedEx Office."
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"text": "We require a residential or business address for shipments outside of the United States. Once your order is received by customs in your home country, you will receive a phone call and an invoice from Fedex to complete the payment of your import fees, taxes, or duties. Fedex will not release your package to you without prompt payment of these fees. Under no circumstance will Ada Diamonds cover the cost of these fees as they are the sole responsibility of the customer.Should you refuse to pay required fees, your package will be returned to Ada Diamonds. You will be responsible for all applicable costs and fees associated with re-shipping the package to you, or we will process a return of your item and withhold any non-refundable portions of your order.International shipping fees vary by country and order value and start at $75 USD."
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"text": "To initiate a return, customers must submit a Customer Service Inquiry through the Ada Diamonds website within 30 days of receiving their order. If the item is eligible for return, Ada Diamonds will provide an RMA number and a fully insured return shipping label for $50 USD for domestic orders, with international returns starting at $75. The return label must be purchased within one business day, and the item must be shipped within two business days of receiving the label."
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"text": "Jewelry that has been worn and is no longer in original, out-of-the-box, tagged, new condition is not eligible for return or exchange.Any additional services such as shipping fees, secondary third-party gemological grading, engraving fees, or re-setting fees are not refundable. Re-set and re-made rings such as re-set proposal settings, re-designed rings after delivery, re-set diamonds as part of our lifetime trade-in process, and re-made rings due to incorrect ring size are all final sale. Custom masculine wedding bands or those with a band that is 4mm in width or larger are not refundable and are final sale. Plain metal bands ordered in a quarter size (such as 4.25 or 8.75) are non-refundable. Some custom pieces and loose diamond purchases may be ineligible for return and are considered final sale with pre-payment written confirmation and consent from the client. This would include pieces featuring custom cut diamonds, such as eternity bands with specifically requested unique shapes or sizes.Prior to receiving payment, your Concierge will alert you if your piece is final sale."
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"text": "Your order will be sent in an Ada Diamonds shipper box that is in a protective wrap inside of a Fedex medium-sized box (about the size of a shoebox). There is nothing on the box itself indicating it is high value or from Ada Diamonds. Your package is intentionally tightly packed to avoid your jewelry and items moving in the box. Please note that Ada’s corporate headquarters return address is on the label. "
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"text": "All shipments require Adult Signature. While we can ship to a residence or business, we strongly recommend FedEx Office Hold for Pickup, which requires photo ID. FedEx Offices hold packages for 5 business days before returning them. Your Concierge can help find a nearby eligible location (note: not all FedEx Offices qualify due to insurance limits)."
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"text": "If you're unable to collect your shipment, it will be returned to Ada Diamonds. After intake and repackaging, it will be re-shipped to you. This process can take up to 10 business days and incurs a $75 USD re-shipping fee."
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"text": "Yes, we can include two adults on the FedEx Office label for pickup. You may also ship to a trusted friend or family member, but please note that once they take possession, FedEx insurance ends. Only ship to individuals you fully trust."
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"text": "If your package appears lost, contact your Concierge immediately so we can launch a FedEx investigation and trace it. Losses are extremely rare. If the shipping box is damaged but the jewelry is unharmed, Ada Diamonds is not responsible for external packaging damage. If you feel that Fedex mishandled your package, you are welcome to contact them to file a complaint. "
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"text": "No, we do not ship to PO boxes, UPS stores, or military/diplomatic addresses due to insurance limitations. Your Concierge will be happy to work with you to ship to a domestic or international destination of your choosing, including the ability to ship to a friend or family member, or help you locate an eligible FedEx Office."
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"text": "We require a residential or business address for shipments outside of the United States. Once your order is received by customs in your home country, you will receive a phone call and an invoice from Fedex to complete the payment of your import fees, taxes, or duties. Fedex will not release your package to you without prompt payment of these fees. Under no circumstance will Ada Diamonds cover the cost of these fees as they are the sole responsibility of the customer.Should you refuse to pay required fees, your package will be returned to Ada Diamonds. You will be responsible for all applicable costs and fees associated with re-shipping the package to you, or we will process a return of your item and withhold any non-refundable portions of your order.International shipping fees vary by country and order value and start at $75 USD."
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"text": "To initiate a return, customers must submit a Customer Service Inquiry through the Ada Diamonds website within 30 days of receiving their order. If the item is eligible for return, Ada Diamonds will provide an RMA number and a fully insured return shipping label for $50 USD for domestic orders, with international returns starting at $75. The return label must be purchased within one business day, and the item must be shipped within two business days of receiving the label."
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"text": "Ada’s return policy is a satisfaction guarantee, not a 30-day use window. Items must be returned in their original, unworn condition with all tags and certificates. Finished jewelry cannot be returned in partial form. International customers are responsible for any return duties or taxes, which may be deducted from the refund amount."
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"text": "Once your return is received and confirmed, your refund will be processed in 5-7 business days to the original form of payment. Bespoke pieces will be refunded less the non-refundable deposit or 20% of the final invoice total (pre-tax), whichever is higher. Items purchased from our website that are returned within 30 days will incur a 20% restocking fee. Unsure about the restocking fee on your piece? Just ask! "
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"text": "Jewelry that has been worn and is no longer in original, out-of-the-box, tagged, new condition is not eligible for return or exchange.Any additional services such as shipping fees, secondary third-party gemological grading, engraving fees, or re-setting fees are not refundable. Re-set and re-made rings such as re-set proposal settings, re-designed rings after delivery, re-set diamonds as part of our lifetime trade-in process, and re-made rings due to incorrect ring size are all final sale. Custom masculine wedding bands or those with a band that is 4mm in width or larger are not refundable and are final sale. Plain metal bands ordered in a quarter size (such as 4.25 or 8.75) are non-refundable. Some custom pieces and loose diamond purchases may be ineligible for return and are considered final sale with pre-payment written confirmation and consent from the client. This would include pieces featuring custom cut diamonds, such as eternity bands with specifically requested unique shapes or sizes.Prior to receiving payment, your Concierge will alert you if your piece is final sale."
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"text": " The same policy regarding shipping an item for return applies to shipping an item for exchange.Ada’s exchange policy is a satisfaction guarantee, not a 30-day use window. Finished jewelry must be returned in complete, original, tagged, out-of-the-box condition, with original grading certificates, if applicable. In other words, pieces worn during the 30-day period are no longer in original condition and are not eligible for exchange. Finished jewelry must be returned in full; Ada Diamonds will not accept partial exchanges of finished jewelry. "
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"text": "Items purchased from “Ready to Ship” or plain metal wedding bands may be exchanged one time for an item of the same or greater value with no re-stocking fee. Jewelry must be unworn and tagged to qualify for exchange. "
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"text": "For bespoke pieces that are made-to-order, should you decide that you want to modify or change the setting after production or delivery, Ada Diamonds will strive to deliver a new setting at a discounted rate. You will receive a quote for a re-setting fee. You are required to return your original setting in order to receive a discounted setting rate. "
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"text": "Yes! We sell independently certified loose lab diamonds of 1.0ct or greater in size. We do not sell lab diamonds smaller than 1ct each and we do not sell uncertified lab diamonds of any size."
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"text": "You have two options to purchase a loose diamond: through our web site or with a Concierge. "
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"text": "Loose diamonds must be paid for in full prior to shipment. Once we receive full payment, your diamond will be shipped to you in as little as 1 business day. Your diamond will come with all relevant paperwork, which must be preserved in the event of a return. "
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"text": "Clients have 30 days from receipt to return a loose diamond for a refund. The diamond must be in original condition with all paperwork. Clients are responsible for a $50 USD domestic return shipping fee if they are not able to drop off in person. International clients may receive a quote for return shipping. Once the diamond is received and verified, we will process a full refund less a 20% re-stocking fee. "
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"text": "We'd love to! You can send your diamond back to us at any point for setting or resetting. There is no timeline requirement to submit your diamond back to us for setting."
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"text": "Yes! Sizing beads or a sizing bar can be a great option for you. This allows for the band to fit more tightly while also preventing spinning/turning on your finger. In most cases we can add sizing beads or a bar at no cost. Please note that each time sizing beads or a bar are added or removed from your ring, there may be additional polishing required. "
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