--- title: "Concierge Experience" description: "Experience a seamless custom jewelry journey with Ada Diamonds. From private consultation to hand-selected diamonds, your vision comes to life flawlessly." canonical: "https://www.adadiamonds.com/diamond-concierge-process" --- # Concierge Experience > Experience a seamless custom jewelry journey with Ada Diamonds. From private consultation to hand-selected diamonds, your vision comes to life flawlessly. The Concierge Process A Purchase This Important Deserves a Human Touch ![Ada Diamonds concierge guiding custom lab-grown diamond ring design during personalized consultation](https://content.adadiamonds.com/image/upload/v1788370251/uploads/4099e04f-4e13-40dd-92ec-d5dbec731f64.jpg) ### A Better Way to Buy Fine Jewelry Your Ada concierge gets to know what you’re looking for, narrows down the options worth considering, and stays with you through every decision. From finding the right diamond to creating a piece made specifically for you, you have **one person** who knows your preferences, your budget, and your vision from start to finish. **Inquire** ### The Ada Experience ![Ada Diamonds virtual consultation capturing lab-grown diamond on smartphone for personalized concierge experience](https://content.adadiamonds.com/image/upload/v1772052209/concierge-process-step1_uxamld.png) Step 1 ##### Start with a Conversation Start with a conversation with your dedicated concierge. Share your budget, timeline, inspiration, and what matters most to you. Not sure exactly what you want yet? That’s why we are here. ![Ada Diamonds hand-selected lab-grown diamond evaluated with tweezers during expert curation process.](https://content.adadiamonds.com/image/upload/v1772052209/concierge-process-step2_nc5cze.png) Step 2 Find *Your* Diamonds Instead of sorting through endless listings, your concierge helps narrow down the options based on your priorities and budget. We’ll explain the differences, answer your questions, and help you choose with confidence. ![Custom pear-shaped diamond engagement ring with pavé band, made-to-order fine jewelry design.](https://content.adadiamonds.com/image/upload/v1772052209/concierge-process-step3_ulan3r.png) Step 3 Finalize Your Design Start with an Ada design, customize an existing style, or create something completely your own. Your concierge works directly with our design team to bring the details together. ![Ada Diamonds in-house crafted diamond ring setting, made-to-order with precision and care.](https://content.adadiamonds.com/image/upload/v1772052210/concierge-process-step4_dwtn41.png) Step 4 See it Before We Make It For custom designs, you’ll review a detailed rendering of your piece before it goes into production. Your concierge will walk you through it and coordinate any changes you’d like to make. ![Ada Diamonds cushion-cut halo engagement ring, quality checked in-house with precision craftsmanship.](https://content.adadiamonds.com/image/upload/v1772052210/concierge-process-step5_vphjz7.png) Step 5 Made in New York Once approved, your piece moves into production in-house in NYC. Your concierge stays your point of contact and keeps you updated along the way. ![Ada Diamonds engagement ring on hand, symbolizing secure delivery, 30-day returns, and global insured shipping.](https://content.adadiamonds.com/image/upload/v1772052210/concierge-process-step6_teovdn.png) Step 6 Meet Your Ring Your finished piece is ready for pickup or delivery. And your concierge doesn’t disappear after the sale, they’re still your point of contact for sizing, care, wedding bands, or whatever comes next. ## FAQ's About Our Process ### Is there a cost or obligation to book a call or visit? No. All consultations and appointments, virtual or in-person, are complimentary. There's no pressure to purchase, and our goal is simply to help you make an informed, confident decision. ### How long does the process take from first appointment to finished piece? Most clients finalize their diamond within 1–2 consultations. From there, the design and production process typically takes 3–5 weeks, depending on complexity. ### What’s the difference between a virtual and in-person appointment? Both offer the same personalized, high-touch service. In-person appointments allow you to view diamonds and try on settings at our NYC showroom, while virtual consultations are ideal for clients outside the area, complete with high-resolution photos, video comparisons, and 3D renderings. ### What if I’m not sure what my partner wants? We recommend our Proposal Setting Program. A classic solitaire will be designed for your selected diamond. After the proposal, you can return together to create the final ring. You’ll get full credit toward the new setting, with no added cost or re-setting fee. ### Is there a fee for custom? There’s no additional fee for custom work. However, due to the bespoke nature of our pieces, we do have minimums based on the type of jewelry: - Engagement rings: $4,000 (center stone + setting) - Fashion jewelry: $2,000 - Wedding bands: $2,000 - Loose diamonds: 1.0ct minimum If you’re purchasing a setting from our collection without modifications, there’s no minimum spend requirement, whether you order online or through our Concierge team. ![Ada Diamonds fine jewelry worn by woman, featuring diamond bracelet, earrings, and necklace in elegant setting.](https://content.adadiamonds.com/image/upload/v1766170168/20251030SS_Ada1656_ugpf9a.jpg) [Discover Custom](https://www.adadiamonds.com/custom) Explore Our Collections ### Shop Jewelry ![Ada Diamonds lab-grown diamond engagement ring and bracelet styled on hand for a luxury jewelry look.](https://content.adadiamonds.com/image/upload/v1771520054/Visit-end1_f6dedw.png) ### Shop Bridal ![Ada Diamonds lab-grown diamond bridal ring and bracelet worn on hand for elegant engagement and wedding styling.](https://content.adadiamonds.com/image/upload/v1771520054/visit-end2_ha77an.png) --- Canonical URL: